Over the last ten years, Drew Madden has become one of the most prominent figures within the U.S. healthcare IT industry. As the president of Nordic Consulting Partners, Madden was able to grow that organization from a tiny startup firm into one of the largest and most important healthcare consultancies in the United States. Today, Nordic has more than 750 employees and serves more than 150 of the largest hospitals and healthcare conglomerates in the nation.
But Madden’s true passion has never been about being the biggest, best or most successful. Whenever Madden speaks on the issues facing the U.S. healthcare system, one can’t help but notice the passion that shines through when he begins talking about the total reformation of U.S. healthcare and the benefits that having an efficient, functional healthcare system will confer on everyday Americans.
It was for this reason that in 2017, Madden decided to found Evergreen Healthcare Partners, a healthcare IT consulting firm that is dedicated to eliminating waste and inefficiency within the U.S. healthcare system. Madden says that one of his firm’s most pressing goals will be to help improve the patient experience through increasing market intelligence available to all patients throughout the country.
Madden explains that almost all industries have been revolutionized by apps and web-based tools through which average customers can gain precise and important knowledge on the state of the market. He uses restaurants as an example. Madden says that people can now gain vast reams of information on the cost of a meal out around their locale, seeing the prices, locations and ratings for every conceivable variety of restaurant. This, says Drew Madden, allows the consumer to make highly informed decisions about what they would like to eat, leading to much improved customer satisfaction and generally lower food costs.
But Madden says that the same thing is virtually nonexistent in the medical world. He cites examples where a given surgery costs $30,000 in one facility and $70,000, for precisely the same surgery, just a few miles away. Madden says that the elimination of these kinds of gross inefficiencies will go a long way towards reducing the exorbitance of U.S. healthcare.